Frequently Asked Quetions

How long will it take to receive my order?

Typically it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

How to track my order?

You can track your order directly through https://www.mainfreight.com/track

Payment and shipping?

Once your order has been placed you will receive an email confirmation. Our friendly team will dispatch your order within 24-hours upon purchase.

Do you ship internationally?

No sorry, we only ship within New Zealand. All prices are in NZD.

What is your return policy?

Please check our return/refund/exchange policy on our "Returns and Refunds" page.

I never got my order, what to do?

Please make sure you have tracked your order from our Tracking page. Or call us on 0800 3325 6278.

Do you accept pick-up?

No sorry. All of our products are shipped directly from our 3PL warehouse in Auckland.